Coronavirus Updates

March 31, 2020 – Financial Hardship

Jeff Bank would like to take a moment to thank our customers for their continued trust and support. In light of the uncertainty surrounding the COVID-19 pandemic and the effects it’s having on our customers; Jeff Bank wants you to know that we are here to offer assistance to consumers and businesses directly impacted by this health crisis.

If you are experiencing and can demonstrate a financial hardship as a result of COVID-19, Jeff Bank is offering the following financial relief:

· Refunding of ATM fees

· Refunding of Overdraft fees

· Refunding Check Loan advance fees / Linked Account transfer fees

· Refunding Cash Back checking account monthly service charges

· Waiving Certificate of Deposit early withdrawal penalties

· 90-day residential mortgage forbearance

Please complete our Financial Hardship Questionnaire or contact us at 845-482-4000 to speak with a customer representative regarding the above-mentioned deposit account fees or one of our experienced lenders to discuss available mortgage forbearance options.

To continue limiting the spread of COVID-19, all branch offices continue to operate through our Drive-Up stations with normal business hours. Please remember that Jeff Bank offers many digital options for your banking needs: ATM, Mobile Banking, Online Banking, Telephone Banking, Online Mobile Bill Payment, and electronic opening for certain types of consumer deposit accounts.

 

March 19, 2020 – Dear Valued Customers and Friends:

Beginning on Friday, March 20, 2020, all Jeff Bank office transactions will be limited to Drive-Up stations.  Lobby services, including safe deposit box access, account opening, and loan closings will be conducted by appointment only.  Please remember that all digital services remain available for your banking needs including: ATM, Mobile Banking, Online Banking, Telephone Banking, Online/Mobile bill payment and electronic account opening for certain types of consumer deposit accounts.  All offices will continue to operate with normal business hours and all offices have ATMs and Drive-Up stations.  Should you find the need for a lobby service, please contact the respective branch office by phone to set up an appointment or the main office at (845) 482-4000.

This precautionary measure is being taken for the safety and well-being of our customers and our employees.  We continue to monitor this situation daily and are following the guidance of the New York State Department of Health and Centers for Disease Control.

Jeff Bank is a well-capitalized, safe and sound financial institution that has prided itself on supporting the communities it serves since 1913.  We have weathered, together, many financial and health crises in the past.  We will remain open for business during this historic health crisis and have a comprehensive plan in place to do so.  Please don’t hesitate to contact Jeff Bank during this difficult time to discuss any need.  Thank you for your continued trust and confidence in Jeff Bank.

 

March 18 – With the number of active Coronavirus cases continuing to rise, we want to help keep our customers calm in knowing that their money is safe here at Jeff Bank. The Federal Deposit Insurance Corporation (FDIC) released a Frequently Asked Questions (FAQs) document pertaining to customers who are being affected by the Coronavirus Disease in an effort to help ease customers’ minds on the safety of their money.

To view these FAQs, please click here.

If you have any other questions or concerns, please contact your local branch.

 

March 17, 2020 – To our valued customers:

With a concentration of critical support departments located in the Liberty Office, and out of an abundance of caution, beginning on March 18, 2020, the Liberty Office located at 19 Church Street will move to drive-thru only for transactions.  Should any customer require a lobby service where they would need to sit with an employee, they may choose to visit one of our neighboring branches located in Loch Sheldrake – 1278 State Route 52, Livingston Manor – 33 Main Street, Jeffersonville – 4864 State Route 52, Monticello – 18 Anawana Lake Road or Monticello – 19 Forestburgh Road.  Please remember that all digital services are also available for your banking needs including: ATM, Mobile Banking, Online Banking, Telephone Banking and Online/Mobile bill payment.

Additionally, effective March 21, 2020, and all Saturdays until further notice, all branch locations will move to drive-thru only for transactions.  Lobby service will be closed but all ATMs and drive-thrus will be open.  Other than the Liberty Branch, all other offices will remain open Monday – Friday from 8:30 am – 5:00 pm for lobby services.

We apologize for any inconvenience this may cause and appreciate your patience during this time.

 

March 13, 2020 – To our valued customers that have been impacted by COVID-19:

Jeff Bank is here to support our community and we understand that many businesses may be impacted by COVID-19.  To that end, if you are a business loan customer experiencing financial hardship as a direct result of COVID-19, please contact your local lender or branch office manager to discuss the hardship programs that Jeff Bank is offering.  We hope that these initiatives will assist businesses during this potential time of need.  As always we appreciate the confidence and trust you place in Jeff Bank.

 

March 11, 2020 – With continued news of the spread of the COVID-19 Coronavirus in New York State, please be assured that the safety of our employees and customers remains our top priority.  We continue to closely monitor the latest developments and are following the guidance from the New York State Department of Health (NYSDOH), US Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).  Extensive information regarding COVID-19 is available on each of their websites as well as from our local health departments.

In response to the current situation, and as an abundance of caution, we have assembled a cross-department team to monitor the COVID-19 public health emergency.  We have a plan in place should the severity of the situation continue to rise.  For the safety of our staff and customers, we have implemented enhanced cleaning of our offices and educated our staff on the importance of practicing safe and healthy hygiene.  If you visit one of our offices, please understand that during this time, our employees may refrain from shaking your hand while we practice safe hygiene.  Each office is also appropriately stocked with hand sanitizers, tissues, and disinfectants.

If you find it easier to conduct banking at home, your place of business, or without the need to enter our office, please remember that Jeff Bank has many convenient options available to complete your banking needs including:

24/7 Online Banking
24/7 Mobile Banking
24/7 Online Bill Payment
24/7 Telephone Banking
13 ATMs with Deposit Capabilities (24/7)
Drive-Up Transaction access at all locations during normal banking hours

If you have any questions on our products or services, please don’t hesitate to contact us at (845) 482-4000 or via e-mail at information@jeffbank.com.  Extensive information on all of our products and services are also available on our website, www.jeffbank.com.  As always, we appreciate your business and confidence in Jeff Bank.

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